Please read our FAQ and if you have any more questions that are not answered here feel free to contact us.

What are the delivery charges for orders from Baby Stuff?

Currently we charge a flat rate fee of R90 per order regardless of location.

Which payment methods are accepted?

The available payment options can be viewed here.

How long will delivery take?

We strive to process orders as quickly as possible. In some cases they may arrive sooner, but please allow for between 3 – 10 working days for delivery from the date payment has been received and the order confirmed. Rest assured that we will keep you up to date every step of the way.

Please note: Orders will only be processed once the payment reflects in our bank account.

How secure is shopping in the Online Shop? Is my data protected?

You can rest assured that your data is safe with us.

SSL Certificate

Our website uses an SSL certificate.

What is an SSL certificate?

SSL certificates are used to create an encrypted channel between the client and the server. Transmission of such data as credit card details, account login information, any other sensitive information has to be encrypted to prevent eavesdropping.

With an SSL certificate, data is encrypted prior to being transmitted via Internet. Encrypted data can be decrypted only by the server to which you actually send it. This ensures that the information you submit to websites will not be stolen.

Payment provider

We have integrated PayFast as a payment provider and they take security very seriously.

From their website: https://support.payfast.co.za/article/101-is-payfast-secure:

Is PayFast secure?

Absolutely! And often more so than many other payment methods!

  • PayFast is PCI DSS Level 1 Service Provider (the highest level).
  • PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
  • Your sensitive financial information (like credit/debit card details) is never sent to the people you pay! So you can send money without sending your financial information! So you don’t need to worry about paying people you don’t know.
  • We make use of 3D Secure to further enhance the security of credit card transactions on PayFast.

See the security page on our website for more details of the exact security measures PayFast has in place.

 

Do I receive an invoice for my order?

Yes you do. The invoice will be emailed to you once your payment has been confirmed to be successful.

What exactly happens after ordering?

This differs depending on which payment method you chose in the checkout.

  • If you chose direct transfer, you will receive a summary of your order with banking details to make payment.
  • If you chose PayFast and made the payment immediately, you will receive an email containing an invoice and confirming your order.

Once payment has been received, we will start the order process and you will get an email when delivery has been scheduled.